1. Policy Overview
Shenzhen Daxi Technology Co., Ltd. ("SimtoLink", "we") treats personal information as important and protects it under applicable laws. This privacy policy explains how we collect, use, store, share, and protect that information.
By using our services, you agree to our processing of your personal information in accordance with this policy.
3. Use of Information
We use the information we collect to:
- Provide and maintain our IoT services
- Process your orders and payments
- Give customer support and technical help
- Improve our products and services
- Send service notices and important updates
- Monitor for security and risk
- Meet legal and regulatory requirements
4. Information Sharing
We limit sharing of personal information. We may share it only when:
- You have given explicit consent
- A trusted service provider needs it (payment processing, logistics)
- A law, regulation, court order, or government request requires it
- It protects the rights, property, or safety of SimtoLink or of others
- The business is transferred (we will tell you, and the new company must follow this policy)
5. Information Storage and Security
5.1 Storage Location
Your personal information is stored mainly on secure servers in the People's Republic of China.
5.2 Security Measures
- Encryption that meets common industry practice for data in transit
- Strict access control and permission management
- Regular security reviews and vulnerability fixes
- Backup and recovery of the data
- Information-security training for employees
5.3 Retention period
We keep personal information only for as long as the purpose of collection requires. How long depends on the business need and the law.
6. Your Rights
According to relevant laws and regulations, you have the following rights:
- Right to know: How we process your personal information
- Right of access: Ask to see the personal information we hold about you
- Right to correction: Ask us to correct inaccurate or incomplete information
- Right to deletion: Ask us to delete your personal information, where the conditions are met
- Right to restrict processing: Ask us to limit how we process your personal information
- Right to data portability: Ask for a copy of your personal information
- Right to withdraw consent: Withdraw consent you gave earlier
7. Cookies and Similar Technologies
We use cookies and similar technologies to:
- Remember your preferences
- Analyze website usage
- Provide a personalized experience
- Ensure website security
You can manage cookies in your browser settings. Some features may then stop working as expected.
8. Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy policies of these third-party websites. We recommend that you read the privacy policies carefully when visiting any third-party website.
9. Children's Privacy Protection
Our services are aimed at business users. We do not knowingly collect personal information from children under 14. If we find that we have, we delete it.
10. Policy Updates
We may update this privacy policy from time to time. For a material change, we will tell you by a notice on the website, by email, or by another suitable channel. If you keep using the services, you accept the updated policy.
11. Contact Us
If you have a question, comment, or suggestion about this privacy policy, or you want to use a right above, contact us:
- Email: service@simtolink.com
- Phone: +86 139-2520-6166
- Address: Room W903, Shenzhen-Hong Kong Industry-Education-Research Base, No. 201 Gaoxin South 7th Road, High-tech Community, Yuehai Subdistrict, Nanshan District, Shenzhen
- Postal code: 518000
We will reply within 30 days of receiving your request.