Services and support

Technical support 24 hours a day, 7 days a week, so an IoT project can go live

Support services

Technical support and customer service for an IoT project that needs to go live

Technical support

Technical support 24 hours a day, 7 days a week, for faults and open questions

See technical support

Customer service

The customer service team handles accounts, orders, and the tracking that goes with them

See customer service

Documentation

Technical documents, API guides, and practices you can use on the first project

See the documents

Training

Courses that help a team carry an IoT project through to go-live

See the courses

Technical Support

The technical team covers activation, integration, and faults

7×24

Online Technical Support

  • Online technical advice, 24 hours a day, 7 days a week
  • IoT SIM card activation and configuration
  • Diagnosis of connection faults
  • Help with API integration
  • Guidance on device debugging

+86 139-2520-6166

service@simtolink.com

Remote Technical Service

  • Remote device diagnosis
  • System integration
  • Suggestions on performance
  • Fault-finding guidance
  • A setup shaped to the project

Book a time

Support by online meeting

On-site technical service

  • On-site technical commissioning
  • Project implementation guidance
  • Team technical training
  • System deployment support
  • Help with acceptance tests

On-site visits across China

Response within 48 hours

Customer Service

Account, order, and usage questions, handled without a long chase

Account Management

  • Account registration and real-name verification
  • Account information modification and maintenance
  • Usage inquiry and billing management
  • Data plan change and renewal services
  • Invoices issued and mailed

Order Services

  • Live order status
  • Shipment lookup
  • Shipping updates
  • Returns and exchanges
  • Rush handling for urgent orders

Data services

  • Data-use monitoring
  • Whether a device is online
  • Custom usage reports
  • Exception alert settings
  • Data analysis reports

Document resources

Technical documents and references so a project can start

Quick Start

Guides for a first setup

SIM card technology APN configuration Knowledge base

API Documentation

API references and examples

API design IoT platform architecture Device management system

Technical Guide

Technical guides and practices from the field

Communication modules VPDN security 5G networks

Industry solutions

IoT for each industry

Smart agriculture Industrial IoT Smart city

Training

Courses that build IoT skills on the job

Basic

IoT SIM card basics

2 days

10-20 people

Online or on site

  • IoT SIM card basics
  • SIM activation and configuration
  • Basic fault-finding
  • Using the management platform
Enroll
Intermediate

IoT project delivery

3 days

5-15 people

On-site practice

  • Project planning and design
  • Equipment integration and debugging
  • System optimization and configuration
  • Operations practice
Enroll
Advanced

International IoT SIM cards

2 days

5-10 people

Online or on site

  • International roaming
  • Cross-border project deployment
  • Multi-network management
  • Compliance requirements
Enroll

Contact support

Phone, email, chat, or WeChat

Phone Support

400-888-0000

Service Hours: 7×24 hours

Email Support

service@simtolink.com

Respond within 24 hours

Online Customer Service

Live chat

Service Hours: 09:00-18:00

WeChat Support

SimtoLink_Support

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Support request

Send a question or a training request, and we will pick it up as soon as we can