Solution Overview
The Ministry of Commerce counts more than 30 million people in China’s domestic-service workforce, a market above one trillion yuan, growing more than 20% a year. Urbanization, an older population, and two-income households keep demand rising. The old model still runs on scattered workers, uneven quality, thin trust, and slow dispatch.
The platform is built on IoT, big data, and mobile internet. It covers cleaning, postpartum care, nannies, caregivers, and appliance repair: online booking, matched dispatch, check-in at the door, a record of the visit, the client’s review, and skills certification. GPS, a geofence, and time-on-site make the visit something a manager can check, which is what lifts satisfaction and repeat orders.
Where dispatch still breaks
① Matching is a phone call. WeChat groups and memory hold the schedule, the skill, and the location. Idle hours and waiting clients sit side by side, and labor utilization stays under 60%.
② The visit is hard to see. False check-ins, shortened jobs, and attitude complaints are common. Repeat business is only about 35%.
③ Credentials are a story. Health certificates, skills, and training records are hard to verify, so clients choose by rumor.
④ The credit file is now a requirement. The Guiding Opinions on Building a Credit System for Domestic Services ask firms to keep a traceable record of each worker.
