Smart property overview
Using IoT, the mobile internet, and big data, the solution gives residential communities, commercial buildings, and industrial parks one place for online fee collection, repair orders, facility maintenance, access and parking, notices, and complaints. Property under management in China exceeds 30 billion square meters, yet conventional operators still struggle to collect fees, answer repairs slowly, find equipment faults late, and keep owners satisfied. Digital workflows let people, money, assets, and day-to-day work be managed in detail.
Elevators, fire systems, lighting, and water supply and drainage are monitored together, so faults are flagged early and maintenance plans send reminders. Property fees and utility bills are collected online and statements are pushed to owners, which lifts the collection rate. The owner app covers repair requests, order progress, complaints and suggestions, and neighborhood posts. Access, parking, and visitors sit in one flow, which makes the community safer and movement easier. The system can connect to government supervision platforms for service-information disclosure and credit assessment, helping operators cut cost, raise output, and improve owner satisfaction.
Industry pain points
- Hard to collect: Fee collection rates commonly sit at 70%–85%, and chasing arrears is costly and slow.
- Slow response: Repairs still start with a phone call or a desk log, and the average response is over 2 hours.
- Blind spots: Elevators, fire systems, and similar equipment depend on scheduled rounds, so faults are found late.
- Weak owner experience: Information is uneven, there is only one channel to talk, and complaint rates stay high.
Expected results
- Collection rate up 10%–20%, with healthier cash flow
- Repair response time cut by more than 50%, and owner satisfaction higher
- Fewer facility failures, and maintenance cost down 15%–25%
- Higher output per person, with managed area per employee up 30%
Typical customer examples
Large residential community (3,000+ households)
Fee collection, an owner app, and IoT monitoring of elevators, fire systems, and pumps go in together. Face recognition at the doors and parking barriers connect to the property system. The service desk handles repairs and complaints in one place, and orders are assigned automatically to zone stewards. After go-live, the collection rate moved from 78% to 92%, and average repair response fell from 2.5 hours to 45 minutes.
Office buildings and mixed-use complexes
The emphasis is energy monitoring, smarter control of air conditioning and lighting, and better elevator group control. Tenants pay themselves, book visitors, and reserve meeting rooms. Maintenance is tied into the building-automation system so equipment is managed across its life. Operating cost falls by about 18%, and tenant satisfaction rises clearly.
